Monthly Archives: December 2016

2017 at Shaare Zedek: Improved Patient Experience

In the Cinema City complex in Jerusalem in late December, Shaare Zedek Medical Center held a special event to mark the launch of its “Improve the Patient Experience” project, the Health Ministry’s 2017 flagship initiative. The aim is to improve service for the patient population.
Shaare Zedek has set the standard and is working to improve the patient experience at all levels of the organization – from senior managers through unit heads to the teams trained in service provision. Our training in the field includes developing communication skills and a service culture, and ways to generate positive dialogue with patients and their families. Structuring an ongoing, dynamic dialogue on the topic of patient experience contributes and will contribute to deepening trust and cooperation between patients and treatment providers.
The patient’s experience reflects the way in which a person perceives all of his or her interactions with the health system along the treatment continuum. This experience is influenced by the meetings between treatment provider and patient, from the patient’s expectations of the health system and from the organizational culture of each of the frameworks with which the patient comes into contact.

Defining standards and benchmarks for patient experience serve as a springboard for improving communication between patients and treatment providers and advances quality and safety in the health system.

At Shaare Zedek our aim is to improve transparency and presenting the patient – at our initiative – with complete, updated, understandable and accessible information, speedy responses to requests, showing respect, decency and empathy towards the patient, adapting treatment or experiences to the unique needs of each patient, emotional support, involving the patient’s family or other significant carer, empowering the patient, improving patient-service provider communication, the patient’s physical comfort, making the more >

By |December 30th, 2016|Announcements, Events, News|Comments Off on 2017 at Shaare Zedek: Improved Patient Experience|

Pictures: Heart of Jerusalem Dinner 2016

At our Heart of Jerusalem Dinner in New York City on November 16, 2016, we honored Rachel Wolf, our CEO, Dr. Howard Zvi Goldschmidt of Teaneck, N.J., Dr. Emma and Bart Baum of Great Neck, N.Y., Talia and Sol Goldwyn of Great Neck, N.Y., Dr. Jessica and Jeremy Kirschner of Woodmere, N.Y., and Michelle and Michael Nachmani of Scarsdale, N.Y.

By |December 1st, 2016|Announcements, Events, News, Photos|Comments Off on Pictures: Heart of Jerusalem Dinner 2016|

Helmsley Neurological Institute Opening at Shaare Zedek

‘The fate of many stroke, neurological and neurosurgical patients in Jerusalem is being changed today’
The creation of the new Helmsley Neurological Institute at Shaare Zedek Medical Center was marked with great excitement at a ceremony at the Hospital on Wednesday, Nov. 30, 2016. With its opening, Shaare Zedek will be considered a Level-One Trauma Center, with neurosurgery, neuroradiology, and neurological care including Jerusalem’s new Stroke Unit.

New York’s The Leona M. and Harry B. Helmsley Charitable Trust gave the largest donation of $5 million to the new institute. One of the three trustees of the organization, attorney Sandy Frankel, and his wife, Ruth, attended yesterday’s ceremony. He shared that billionaire businessman Harry Helmsley was not Jewish and that neither he nor his wife Leona was ever in Israel. Yet, he said, “[It is a] privilege and high honor to participate in a project like this and all of our projects in Israel. It makes you feel really good inside…[Israel and its people] mean so much to us. We think about you all the time. You face a tsunami of hatred…You are a true democracy in a sea of turmoil. You should know that you are not alone. Millions of Americans think of you all the time.”
Strokes are the third-biggest cause of death in Israel after cancer and heart disease. Prof. Jonathan Halevy, Shaare Zedek’s Director General, explained, “There are tens of billions of neurons in the brain, and after an ischemic stroke [caused by a clot in a vessel], one loses two million nerve cells every minute. If you can get patients to a computerized tomography [CT scan] unit to diagnose the stroke and give medication to melt the stroke, you can prevent or at least minimize the more >

By |December 1st, 2016|Announcements, Events, Helmsley Neurological Institute, News, Support ACSZ|Comments Off on Helmsley Neurological Institute Opening at Shaare Zedek|