In the Cinema City complex in Jerusalem in late December, Shaare Zedek Medical Center held a special event to mark the launch of its “Improve the Patient Experience” project, the Health Ministry’s 2017 flagship initiative. The aim is to improve service for the patient population.
Shaare Zedek has set the standard and is working to improve the patient experience at all levels of the organization – from senior managers through unit heads to the teams trained in service provision. Our training in the field includes developing communication skills and a service culture, and ways to generate positive dialogue with patients and their families. Structuring an ongoing, dynamic dialogue on the topic of patient experience contributes and will contribute to deepening trust and cooperation between patients and treatment providers.
The patient’s experience reflects the way in which a person perceives all of his or her interactions with the health system along the treatment continuum. This experience is influenced by the meetings between treatment provider and patient, from the patient’s expectations of the health system and from the organizational culture of each of the frameworks with which the patient comes into contact.
Defining standards and benchmarks for patient experience serve as a springboard for improving communication between patients and treatment providers and advances quality and safety in the health system.
At Shaare Zedek our aim is to improve transparency and presenting the patient – at our initiative – with complete, updated, understandable and accessible information, speedy responses to requests, showing respect, decency and empathy towards the patient, adapting treatment or experiences to the unique needs of each patient, emotional support, involving the patient’s family or other significant carer, empowering the patient, improving patient-service provider communication, the patient’s physical comfort, making the more >
At our Heart of Jerusalem Dinner in New York City on November 16, 2016, we honored Rachel Wolf, our CEO, Dr. Howard Zvi Goldschmidt of Teaneck, N.J., Dr. Emma and Bart Baum of Great Neck, N.Y., Talia and Sol Goldwyn of Great Neck, N.Y., Dr. Jessica and Jeremy Kirschner of Woodmere, N.Y., and Michelle and Michael Nachmani of Scarsdale, N.Y.
‘The fate of many stroke, neurological and neurosurgical patients in Jerusalem is being changed today’
The creation of the new Helmsley Neurological Center at Shaare Zedek Medical Center was marked with great excitement at a ceremony at the Hospital on Wednesday, Nov. 30, 2016. With its opening, Shaare Zedek will be considered a Level-One Trauma Center, with neurosurgery, neuroradiology, and neurological care including Jerusalem’s new Stroke Unit.
New York’s The Leona M. and Harry B. Helmsley Charitable Trust gave the largest donation of $5 million to the new center. One of the three trustees of the organization, attorney Sandy Frankel, and his wife, Ruth, attended yesterday’s ceremony. He shared that billionaire businessman Harry Helmsley was not Jewish and that neither he nor his wife Leona was ever in Israel. Yet, he said, “[It is a] privilege and high honor to participate in a project like this and all of our projects in Israel. It makes you feel really good inside…[Israel and its people] mean so much to us. We think about you all the time. You face a tsunami of hatred…You are a true democracy in a sea of turmoil. You should know that you are not alone. Millions of Americans think of you all the time.”
Strokes are the third-biggest cause of death in Israel after cancer and heart disease. Prof. Jonathan Halevy, Shaare Zedek’s Director General, explained, “There are tens of billions of neurons in the brain, and after an ischemic stroke [caused by a clot in a vessel], one loses two million nerve cells every minute. If you can get patients to a computerized tomography [CT scan] unit to diagnose the stroke and give medication to melt the stroke, you can prevent or at least minimize the more >
Shaare Zedek Medical Center needs you and the people of Jerusalem need you. Watch and enjoy learning about Israel’s most important and influential medical facility. Then, we hope you’ll consider getting involved.
It’s been a great year at Shaare Zedek. And now, the end is near! The end of the year, that is. And these final days of 2016 are perfect for a gift (or an additional gift) to the people of Jerusalem.
Happy New Year, indeed. For a second time, The American Committee for Shaare Zedek is proud to be awarded the coveted rating of four-stars by the nonprofit watchdog group Charity Navigator, attesting to its strong financial health and commitment to accountability and transparency. Charity Navigator “aims to accentuate the work of efficient and transparent organizations” among America’s 1.5 million charities and to provide to astute donors “essential information to give them greater confidence in…the charitable decisions that they make.” A letter to our CEO, Rachel Wolf, states that this “exceptional designation sets American Committee for Shaare Zedek Medical Center in Jerusalem apart from its peers and demonstrates to the public its trustworthiness.”
About American Committee for Shaare Zedek
ACSZ raises funds to support the work of Shaare Zedek Medical Center in Jerusalem. Since 1902, the Hospital has played an essential role in the life of the city and its uniquely diverse population, providing “Innovative Medicine in the Heart of Jerusalem.” An exceptional blend of state-of-the-art healing and deep compassion await all who enter its doors.
More than 650,000 patients a year receive treatment at Shaare Zedek’s one-thousand-bed facility. It houses several dozen inpatient departments and scores of outpatient units. Our many Centers of Excellence include the Jesselson Heart Center, Wilf Children’s Hospital, and Weinstock Family Department of Emergency Medicine on the Fanya Gottesfeld Heller Floor. More than 22,000 babies are welcomed each year at Shaare Zedek’s main campus and at our City Center (Bikur Cholim) campus, making our maternity department the most active in Israel and the entire Western world.
Shaare Zedek treats terror victims and IDF soldiers, expectant mothers needing advanced prenatal care and seniors suffering from tragic illnesses like Alzheimer’s disease, cancer patients fighting for their more >
The Paull family, of the United Kingdom and California, have dedicated a Mother’s Milk Room in Shaare Zedek Medical Center’s Neonatal Intensive Care Unit (NICU) to honor the memory of their late mother, Ruth bat Zvi z”l. Several months ago, one of the brothers, Jonathan, of England, actually sailed from the Canary Islands to the West Indies to raise money for the project. The trip would take most people a little more than 12 hours by air, but his voyage across the Atlantic with a
crew of three — over 2800 nautical miles — took three weeks. With the “Great Atlantic Challenge” behind him, Jonathan, and his brother Gideon, of Northridge, CA, and their families, including their mother’s brother, recently gathered at the NICU for the dedication.
“To save a life is to save the world,” Jonathan shared, and “nowhere is this clearer every day so many times a day then at Shaare Zedek, a hospital not just with a heart but with a soul that makes the world a better place. Shaare Zedek Hospital in Jerusalem is a very special place, but until I experienced it first-hand I had little idea of just how incredible and special a hospital can be.”
When their mother arrived at Shaare Zedek in 2013 she had late stage Parkinson’s disease and was suffering from severe pneumonia and complications of Parkinson’s. Jonathan was amazed by the treatment his mother received. “You see, Shaare Zedek treats every patient of whatever age, color or creed from across Israel, the West Bank, Gaza and elsewhere in the Middle East, on the basis that every single life is valuable,” he said. “No distinction is made between the patient who is young with years ahead and one more >
Advanced new services becoming available at Shaare Zedek for patients who experience a minor stroke or temporary ischemic attack (TIA) are the inaugural aspects of the Hospital’s “Brain Center,” a comprehensive neurology institute which, when fully rolled out, will house Jerusalem’s new Stroke Unit to diagnose, treat and monitor patients who suffer strokes, as well as trauma in terror attacks or accidents, brain tumors and other acute neurological conditions. It will be comprised of an Interventional Neuroradiology Unit, the Stroke Diagnosis and Treatment Unit, and a Department of Neurosurgery.
There is said to be “a golden hour” in which to save victims of serious trauma. Following a stroke, however, the difference between life, serious impairment and death are measured in minutes. For every minute elapsed from onset until appropriate care, the patient’s brain loses approximately two million neurons. The extent of preventable damage is similarly measured: the chance of surviving without disability shrinks 14% every 10 minutes from onset until care. And internationally-recognized data estimate a new stroke unit in the fast-growing Jerusalem area could expect to see over 2,000 stroke patients each year.
The Interventional Neuroradiology Unit will incorporate all necessary components to help people suffering serious neurological episodes. Minimally invasive image-based technologies will speed diagnosis and locate a clot or bleed in the brain. For some patients, a drug called TPA can dissolve a clot and reduce damage if administered within three to four hours of onset of the stroke.
The Stroke Diagnosis and Inpatient Unit will include six beds equipped and staffed as a Neurological ICU with physicians and nurses specifically trained in the care of stroke victims. Many patients may require lengthy hospitalizations and intensive monitoring. Within the Stroke Unit, there will be more >